Product Recall
UK 13 Amp Plug to Figure 8 Power Cable
Dear customer,
It has become apparent that a batch of figure 8 (IEC C7) power cables supplied with laptop AC adapters have been manufactured with cables that have not be properly qualified by a standards body. No safety issues are apparent with these cables, but as a precaution they should be replaced with properly qualified cables, free of charge.
The affected power cables have a distinctive appearance, as illustrated in the photograph below:
If you have one of the faulty power cables, please fill in the following form quoting your order reference, and specify the quantity of replacement cables required for immediate dispatch.
- Please note:
- The AC adapters are not faulty, and do not need to be replaced. Only the detachable mains cable is being recalled.
- You must provide the purchase date, or the order reference, or both to qualify
- You must submit a separate application for each order.